FAQ

1. Does your company offer worldwide shipping? 

Yes, we offer worldwide shipping to ensure our products reach customers globally. Shipping costs and delivery times may vary based on the destination, shipment size, and chosen shipping method. To facilitate a smooth experience, please ensure that your items comply with the customs regulations of your destination country. If you have any specific questions about shipping to your location, feel free to reach out for assistance!

2. Taxes included?  What about custom clearance?

Due to differing laws and regulations in various countries, the prices of all our products do not include any taxes. Additionally, you are responsible for handling all matters related to customs clearance.

3. Do you offer customization services for jewelry packaging and displays?

Yes, we specialize in creating custom designs tailored to your brand’s unique needs. From materials and finishes to logos and layouts, we work closely with you to craft the perfect solution.

4. What is the typical lead time for orders?

Our lead time depends on the order size and level of customization. Standard orders usually take about 4-10 days (not including shipping), while custom designs may require about 4-8 weeks (not including shipping). Please contact us for a precise timeline based on your requirements.

5. Do you have a minimum order quantity (MOQ)?

No if you directly purchase online.

Yes if you require customized design, the MOQ varies depending on the product and customization options. We recommend reaching out to our team to discuss your project details and MOQ requirements.

6. What materials do you use for your packaging and displays?

We use high-quality materials such as wood, velvet, leather, acrylic, and more to ensure durability and elegance. For custom orders, we can explore materials that best suit your brand’s style and budget.