Shipping policy

Shipping Policy

At Jim Display, we are committed to ensuring your products are delivered securely and on time. Please review the details of our shipping policy below:

1. Shipping Methods

We offer reliable shipping services through trusted carriers to ensure your order reaches you safely. Specific options and delivery times may vary depending on your location and the nature of the order.

2. Shipping Timeline

  • Processing Time: Orders are typically processed within 7 business days of payment confirmation. Customized or bulk orders may require additional time.
  • Delivery Time: Estimated delivery times will depend on your location and will be provided at checkout.

3. Shipping Costs

  • Shipping fees are calculated based on the order's weight, dimensions, and destination.
  • Exact costs will be displayed at checkout.

4. Order Tracking

Once your order has shipped, a tracking number will be provided via email, allowing you to monitor the delivery status.

5. International Shipping

  • We ship to select international locations. Additional fees such as customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
  • Delivery times for international orders may vary based on customs processing.

6. Damaged or Lost Shipments

  • If your shipment is damaged or lost during transit, please notify us within 7 days of receiving the order (or the estimated delivery date for lost shipments).
  • Provide your order number, photos of the damage (if applicable), and details of the issue so we can assist you in resolving the matter.

7. Incorrect Shipping Information

  • Ensure all shipping details are accurate at the time of order placement.
  • Jim Display is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer.

8. Special Shipping Requirements

If you have specific shipping needs (e.g., expedited delivery, special packaging), please contact us before placing your order to discuss availability and costs.

9. Contact Us

For shipping inquiries or assistance, contact our team:

  • Email: admin@chung-ngai.com
  • Phone: (852) 2364 1503